At VF2, we aim to ensure customer satisfaction with every purchase. Please read our refund and return policy carefully before placing an order.
Returns
Returns are accepted only in cases where the customer receives a damaged, defective, or incorrect product. To be eligible for a return, the issue must be reported within a reasonable time after delivery along with valid proof such as clear images or videos of the product and packaging.
Products that are opened, used, partially consumed, or damaged due to improper handling are not eligible for return. Returns requested without valid proof or outside the specified time period may not be accepted.
Refunds
Once the return request is reviewed and approved, the refund will be processed to the original method of payment. Refund timelines may vary depending on the payment provider or bank processing time.
Refunds are issued only after verification of the issue. Shipping charges, if any, are non-refundable unless the return is due to an error from our side.
Non-Returnable Items
Certain products, including consumable items, supplements, or products marked as non-returnable, may not be eligible for return except in cases of damage or incorrect delivery.
Contact
For refund or return-related queries, customers can contact our support team with their order details for assistance.